Terms and Conditions
Last Updated: March 23, 2025
1. Acceptance of Terms
By accessing or using CR Laundry Services ("we," "our," or "us"), including our website, mobile application, and laundry services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.
2. Services
We provide laundry, dry cleaning, ironing, and related services as described on our website and mobile application. We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without notice.
3. User Accounts
To use certain features of our services, you may need to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You agree to provide accurate and complete information when creating an account and to update your information as necessary.
4. Pricing and Payment
Prices for our services are as listed on our website and mobile application. We reserve the right to change our prices at any time. Payment is due at the time of service or as specified during the ordering process. We accept various payment methods as indicated on our platforms.
5. Pickup and Delivery
If you use our pickup and delivery service, you agree to have your items ready at the scheduled pickup time and to be available to receive your items at the scheduled delivery time. If you are not available, we will follow our standard procedures for missed pickups or deliveries.
6. Item Handling and Liability
We take reasonable care in handling your items, but we are not responsible for:
- Normal wear and tear during the cleaning process
- Pre-existing damage or defects
- Items that are not suitable for standard cleaning methods
- Loss or damage due to factors beyond our control
Our liability for lost or damaged items is limited to the lesser of the item's fair market value or 10 times the cost of the service for that item.
7. Unclaimed Items
Items that remain unclaimed for 90 days after the scheduled delivery or pickup date may be donated or disposed of at our discretion.
8. Intellectual Property
All content on our website and mobile application, including text, graphics, logos, and software, is our property or the property of our licensors and is protected by copyright and other intellectual property laws.
9. Termination
We reserve the right to terminate or suspend your account and access to our services at our sole discretion, without notice, for conduct that we believe violates these Terms and Conditions or is harmful to other users, us, or third parties, or for any other reason.
10. Changes to Terms
We may update these Terms and Conditions from time to time. We will notify you of any changes by posting the new Terms and Conditions on this page and updating the "Last Updated" date.
11. Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
Email: terms@freshlaundry.com
Phone: (123) 456-7890